Return Policy - Hotana aka The-Mix-Up

Hotana Customer Product Return Policy

At Hotana, we are committed to ensuring your satisfaction with our products. In the event that you are not completely happy with your purchase, we have outlined the following return policy to make the process as seamless as possible:

1. Return Eligibility:

Products are eligible for return within 30 days of the original purchase date.
To be eligible for a return, the product must be unopened, unused, and in its original packaging.

2. Return Process:

To initiate a return, please contact our Customer Service team at teresa@hotana.com within 30 days of receiving your order. Provide your order number, the reason for the return, and any relevant details.
Our Customer Service team will provide you with instructions on how to return the product.

3. Return Shipping:

The customer is responsible for all return shipping costs.
Please ensure that the product is securely packaged to prevent damage during transit.

4. Inspection and Refund:

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
If the product is unopened and in its original condition, we will process the refund.
Refunds will be issued to the original payment method used for the purchase.

5. Exceptions:

Unfortunately, we cannot accept returns for products that have been opened, used, or are not in their original packaging.
Items marked as final sale are not eligible for return.

6. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately at teresa@hotana.com. We will work with you to resolve the issue promptly.

7. Restocking Fee:

A restocking fee may be applied for returns that do not meet the specified criteria or if the product is returned in a condition that is not suitable for resale.

8. Refund Processing Time:

Please allow up to 14 business days for the processing of your return and refund.

9. Contact Information:

For any questions or concerns regarding our return policy, please contact our Customer Service team at teresa@hotana.com.

By placing an order with Hotana, you agree to adhere to the terms and conditions outlined in this return policy. We appreciate your understanding and thank you for choosing Hotana.

Sincerely,

Customer Service Team Hotana